24 August 2017
Whalers Brewing Company is a beer company based out of Rhode Island, the smallest state in America. As part of their business, they have a large taproom where the public can come and sample from a rotating menu of 6 beers on draught, including their Flagship ales, as well as their limited, seasonal and specialty brews. . (for more information www.whalersbrewing.com)
They are always looking for ways to make their busy taproom more efficient and to improve customer experiences. When a customer wants to try a flight of all six beer samples, they give them 3 beers at time so the beer doesn’t get warm. In order to keep track, they started giving people a small coin with their first round of 3. They then return the coin to the bar in exchange for the second round of 3 when they’re ready.
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